Return Policy

Returns

If you are not satisfied with your purchase, you may return items within 14 days of receipt for a refund or exchange, provided the items are in their original condition.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a reasonable timeframe.

Return Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us using the information provided on our contact page.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

For questions about returns or refunds, please contact us at:

Email: contact@crozelonslryxell.world
Address: 2/164 Matakokiri Drive, Tauriko, Omanawa 3171, New Zealand